TV Repair Pickup, Drop-off & Delivery — How It Works
Three ways to get your TV to us and back. Pickup is RM 0–80 by zone, drop-off is free, and delivery back is included with pickup. We collect from condos, offices and landed homes across KL and Selangor. Send your postcode on WhatsApp — we confirm the method and fee before you commit.
Pickup vs Drop-off vs Delivery — What Differs
Most repair services treat these three as the same. They aren't. Here's the honest comparison based on how our own customers use each method.
| Method | Best for | Transport fee | Total turnaround | Who packs |
|---|---|---|---|---|
| Pickup | Condos, offices, wall-mounted TVs. Anyone who doesn't drive. | RM 0–80 by zone2-way | 3–4 working days | Us |
| Drop-off | Petaling Jaya, Taman Medan, Subang, Puchong, KL central. Anyone already driving past. | FreeCheapest | 2–3 working days | You — prep guide sent first |
| Delivery back | After repair — included with pickup, or add-on if you dropped off. | Included with pickupAdd-on | +1 working day | Us |
Repair pricing is on the TV repair pricing page. Drop-off districts: Selangor page. Pickup coverage: KL page.
How Each Pickup and Delivery Method Works
The repair process inside the workshop is identical. Only the way the TV reaches us differs.
Pickup — we come to you
- 01
Book on WhatsApp
Model, postcode, building name, photo of the fault. We confirm fee and window.
- 02
We check access
Management, visitor pass, lift dimensions, carpark height.
- 03
We collect
TV wrapped and photographed before it leaves.
- 04
Repair + return
Written quote after diagnosis, then repair, test, and delivery back.
Total: 3–4 working days. Fee RM 0–80 by zone.
Drop-off — you drive in
- 01
Book a slot
WhatsApp model and preferred time — we confirm a short window.
- 02
Drive to Petaling Jaya
Parking available. Bring TV upright and secured — prep guide sent first.
- 03
Same-day diagnosis
Most drop-offs are diagnosed while you wait. Written quote before you leave.
- 04
Collect or add delivery
Collect when ready, or pay the quoted delivery fee.
Total: 2–3 working days. Transport fee: free.
Delivery back — we return it
- 01
After repair approval
Scheduled only after you approve the written quote.
- 02
Final test + photo
4+ hour test with moving content. Photo shared on WhatsApp.
- 03
Delivered to your unit
Same access coordination as pickup. Handed over, powered on, checked.
- 04
Warranty explained
1-month warranty on specific parts explained in writing.
Timing: +1 working day after approval. Included with pickup.
Pickup and Delivery Fees by Zone
Fees are quoted before booking and confirmed on WhatsApp. They cover 2-way movement — collection and return. Drop-off is always free.
| Zone | Areas covered | Pickup fee (2-way) | Drop-off fee |
|---|---|---|---|
| Zone A | Petaling Jaya, Taman Medan, PJ State | RM 0 | Free |
| Zone B | Subang Jaya, Bandar Sunway, Puchong, KL central | RM 30 | Free |
| Zone C | Shah Alam, Seri Kembangan, Kajang, Bangi, Cheras | RM 50 | Free |
| Zone D | Klang, Port Klang, Setia Alam, Rawang, Gombak, Selayang | RM 80 | Free |
Drop-off is free because there's no transport cost to us — repair price is the same either way. Fees cover standard TVs up to 75 inches; 85-inch+ may need a larger vehicle.
Building Access for KL — District Coverage for Selangor
In KL, building access determines whether we can collect. In Selangor, the district determines whether pickup or drop-off is faster.
KL Building Access
- Building name and management contact — for visitor access.
- Visitor pass arrangement — some buildings need a day's notice.
- Lift dimensions or booking policy — for 65-inch and larger.
- Carpark height — so we bring the right vehicle.
Full KL list: Kuala Lumpur pickup coverage.
Selangor Districts
- Petaling (PJ, Subang, Puchong) — drop-off fastest. Workshop is here.
- Klang (Klang, Port Klang, Setia Alam) — pickup preferred.
- Hulu Langat (Kajang, Bangi, Cheras Selangor) — pickup preferred.
- Gombak (Rawang, Selayang, Gombak) — pickup only.
District detail: Selangor coverage page.
How to Prepare Your TV for Pickup or Drop-off
10 minutes of prep directly reduces the risk of screen damage during transport.
Three things that cause most transport damage
1. Laying the TV flat — flexes the glass. 2. Tape or film on the screen — pulls off the coating. 3. Loose accessories in the box — strike the panel on bumps.
What If the TV Is Damaged in Transit?
Most services avoid this question. We answer it directly — our transport process is designed to make damage unlikely, and our responsibility is clear if it happens.
Who is responsible
Jerry TV Repair is responsible from collection to return. We do not subcontract pickup.
How we document
Every TV photographed at collection — same photos used at return. You get a copy on WhatsApp.
If damage occurs
We repair it at our cost or replace with a comparable unit. Separate from the 1-month warranty on specific parts.
Pickup and Delivery FAQs
Direct answers. If your question is not here, WhatsApp us with your postcode and TV model.
Do you collect TVs from condos and apartments?
Yes — condo and apartment pickup is our most common type in Kuala Lumpur. We coordinate with your building management for visitor access, check lift dimensions, and collect from your unit or lobby. Send your building name and postcode on WhatsApp before booking.
Is drop-off really free?
Yes. There is no transport fee when you drive the TV to our Petaling Jaya workshop. The repair price is identical whether you drop off or choose pickup — only the transport fee differs. Drop-off is fastest if you are in Petaling Jaya, Taman Medan, Subang Jaya, Puchong, or KL central.
How much does pickup cost?
Pickup is RM 0–80 depending on your zone, covering 2-way transport. Zone A (Petaling Jaya, Taman Medan) is RM 0. Zone B (Subang, Puchong, KL central) is RM 30. Zone C (Shah Alam, Seri Kembangan, Kajang, Bangi, Cheras) is RM 50. Zone D (Klang, Port Klang, Setia Alam, Rawang, Gombak) is RM 80. Exact fee confirmed on WhatsApp before booking.
Can I drop off and still get delivery back?
Yes. Drop-off is free; delivery back is an optional add-on quoted separately after diagnosis — same zone rate as pickup. You are not required to take delivery back if you would rather collect.
What areas do you cover for pickup?
Pickup is available across most of Kuala Lumpur and central/southern Selangor. The zone table above lists the fee bands. If your postcode is not listed, send it on WhatsApp — we confirm honestly whether we can reach you. Full lists on the KL page and Selangor page.
How long does pickup and repair take?
Pickup collection is usually within 1–2 working days of booking. Repair adds 1–2 working days if the part is in stock, or 3–5 working days for model-specific parts. Return delivery adds 1 more day — 3–4 working days total for most pickup jobs. Drop-off is faster — 2–3 working days — because there is no collection leg.
Do you charge if you cannot repair the TV?
Yes. If the TV is diagnosed as not economically repairable, the diagnosis fee (RM 50–80) still applies because the inspection was completed. If pickup was used, the transport fee also applies because collection and return already happened. We tell you this before booking.
Is my TV insured during transport?
We do not rely on third-party courier insurance. Jerry TV Repair is directly responsible for the TV during our transport, and we repair or replace any new transit damage at our cost. This is separate from the 1-month warranty on specific parts.
What should I do before pickup arrives?
Follow the packaging guide above: original box if possible, otherwise double-layer bubble wrap with cardboard on both sides. Remove the stand and cables. Keep the TV upright — never lay it flat. Photograph the TV before handover. If you have not prepared, we can wrap it on arrival.
What if I am not home during pickup?
We confirm a collection window before the technician leaves. If you are not available, the technician waits up to 15 minutes and messages you to reschedule. A second collection attempt within the same zone is free. Repeated no-shows may incur a small re-booking fee, confirmed upfront.
Do you pick up wall-mounted TVs?
Yes, in most cases. Tell us at booking that the TV is wall-mounted and send a photo of the bracket and surrounding space. The technician brings the tools to detach it safely. For unusual brackets or very large TVs, we may ask you to have it detached before collection — confirmed on WhatsApp.
Can I track the pickup or delivery?
Yes. We send a WhatsApp message when the technician is on the way, when the TV is collected, when diagnosis is complete, when the repair is done, and when the TV is returning. You do not need to chase us — but you can message anytime to check the current status.
Choose Your Pickup or Delivery Method
Tap the method that works for you. The WhatsApp message is pre-filled — just add your postcode and TV model.