TV Repair Warranty — 1 Month on Specific Parts
Every TV we repair at our Petaling Jaya workshop carries a 1-month warranty on specific parts. If a part we supplied fails within 30 days of collection due to a manufacturing defect, we replace it. This page explains what is covered, what is not, and how to make a claim.
Written terms on your invoice. No verbal promises. No fine print traps.
What the Warranty Covers
The warranty has two parts: the specific part we supplied and the workmanship we did to install it. Both are covered for 30 days from the day you collect the TV.
The specific part we supplied
If we installed a new LED strip, power board, T-Con board, mainboard, capacitor, or any other component, that part is covered. If it fails within 30 days due to a manufacturing fault, we replace it.
Workmanship on the repair
If the repair itself was the cause of the problem — a connector that came loose from our work, a strip that failed at the join, an issue with how the part was installed — we redo it at no charge.
Free re-repair if the covered fault returns
Same fault, same part, inside the 30-day window? No charge for the part or the labour to replace it. You only pay for a new diagnosis if the TV turns out to have a different, unrelated fault.
What the Warranty Does Not Cover
We would rather be direct about this than surprise you later. These are the cases the warranty does not cover, and why.
New physical damage
Drops, cracks, impact, or anything that happened to the TV after you collected it. This is damage from use, not from our part.
Liquid damage
Any water, drink, or liquid exposure after the repair. Even a small spill can short multiple boards. This is not a manufacturing fault.
Unrelated faults
A different part failing during the 30 days. Example: we repaired the backlight, then the mainboard failed. The mainboard is a separate repair, quoted on its own.
Third-party tampering
If someone else opens the TV, removes a panel, or attempts a repair after our work, the warranty ends. We cannot guarantee a repair we did not do.
Normal wear and tear
Gradual degradation that is expected with age and use. LED strips dimming over years, for example. That is not a part failure — that is the part working as long as it should.
Software and user issues
Firmware glitches, settings problems, remote-control pairings, or issues caused by misuse. We can help, but the diagnosis fee applies.
One honest note: if you have a fault within the 30 days that turns out not to be covered, you still pay the standard diagnosis fee (RM 50–80) for the inspection. We tell you this upfront because it is the same policy every customer signs off on before pickup.
How to Make a Warranty Claim
Four steps, no form, no phone tag. Most claims are reviewed on the same day you message us.
WhatsApp us with the invoice
Send your invoice number, TV model, and a photo or short video of the problem. If you still have the original WhatsApp thread, reply to it — everything stays in one place.
Drop off or arrange pickup
Free drop-off at our Petaling Jaya workshop. If you are in our pickup zones, we can collect — free if the fault is covered, standard zone rate if it is not (confirmed in writing before collection).
We inspect the TV
Panel open, part tested, photos taken. Some issues need a 20–30 minute bench test before we can confirm whether it is a warranty case. We tell you when it will be ready.
Verdict and repair
Covered — the part is replaced at no charge. Not covered — you get a written quote before anything happens. Either way, you decide before we proceed.
Warranty Terms in Plain Language
These are the terms written on your invoice. They are short by design. If you ever need to read them a second time, they should still make sense.
- Coverage period: 30 days from collection. Not from the date we finished the repair — from the day you picked the TV up or it was delivered back to you.
- The invoice is the warranty record. No invoice, no warranty. Keep the copy we send you on WhatsApp or print it. We do not track warranties from memory.
- Specific parts only. The warranty covers the parts we supplied, not the whole TV. If a different part fails during the 30 days, that is a separate repair, quoted on its own.
- Labour to replace a covered part is included. If we cover the part, we also cover the work to install the replacement. You do not pay twice.
- Diagnosis fee applies for non-covered inspections. RM 50–80. Same fee as a first-time customer. It is adjusted against the repair cost only if the fault turns out to be covered.
- Pickup and delivery for warranty claims. Free if the fault is covered and you are in our standard pickup zone. If it is not covered, the standard zone rate applies and is confirmed before collection.
- Replaced parts become Jerry TV Repair's property. The failed part is kept for inspection and recycling. If you specifically want the old part back, tell us at collection.
- This is our own warranty — not a manufacturer warranty. Jerry TV Repair is an independent service, not an authorised centre for Samsung, LG, Sony, or any other brand. This warranty is provided by us, in addition to any manufacturer warranty you may still have.
- Your statutory rights are not affected. Under Malaysia's Consumer Protection Act 1999, you have rights that exist separately from this warranty. Nothing on this page reduces those rights.
- Warranty is not transferable. It follows the original customer who booked the repair. If you sell the TV within the 30 days, the warranty does not move to the new owner.
Warranty Questions — Direct Answers
If your question is not here, WhatsApp us with your invoice number and we will answer it in writing.
What does "1-month warranty on specific parts" actually mean?
It means that if a part we supplied during your repair fails within 30 days of collection due to a manufacturing defect, we replace that part at no cost. It does not mean we warranty the whole TV for 30 days. If a different part fails, that is a separate repair, quoted on its own.
Does the warranty cover the labour to replace a covered part?
Yes. If the fault is covered, we cover both the replacement part and the work to install it. You do not pay for labour on a covered warranty repair. That is separate from a new repair, where labour is part of the quoted price.
When exactly does the 30-day period start?
From the day you collect the TV or it is delivered back to you — not from the day we completed the repair. The collection date is stamped on your invoice. We use the same date.
What if the same fault comes back after 40 days?
Then it is outside the warranty. We will still diagnose it honestly and quote a repair. We do not hide the warranty clock — the date is on the invoice, and we tell you when you are near the end of the period.
What if a different part fails during the 30 days?
That is treated as a new repair. The warranty covers specific parts, not the whole TV. A different failure gets a fresh diagnosis, a written quote, and — if you approve — a new repair. The new repair gets its own 30-day warranty from that collection date.
Is this the same as the Samsung or LG manufacturer warranty?
No. Jerry TV Repair is an independent service — not an authorised centre for Samsung, LG, Sony, or any other brand. This 1-month warranty on specific parts is ours. It is provided by us and sits alongside any manufacturer warranty you may still have. For TVs still under manufacturer warranty, contact the manufacturer first — their repair may be free.
Do I need the invoice to make a claim?
Yes. The invoice is the only warranty record we keep. We do not track warranties from memory — the invoice has the date, the model, and the parts we supplied. If you lost your copy, message us with your name, TV model, and the approximate collection date; we can usually find the repair in our records. But the standard process expects the invoice.
Can I transfer the warranty if I sell the TV?
No. The warranty follows the original customer who booked the repair. If the TV is sold within the 30-day window, the warranty does not transfer to the new owner. If a repair is needed after a sale, the new owner can book a fresh repair with us on their own terms.
Do I pay for pickup or delivery on a warranty claim?
If the fault is covered, pickup and delivery within our standard zone is free. If the fault is not covered, the standard zone rate applies — confirmed in writing before we collect. This is the same rate a new customer would pay. No warranty surcharge.
Warranty Question You Cannot Find an Answer To?
Send us your invoice number on WhatsApp — we will reply in writing, not just verbally. Any part of this warranty you want clarified, we would rather answer it now than have you wondering later.