Terms & Conditions — Jerry TV Repair

By submitting an enquiry, dropping off a TV, or authorising a repair, you accept these terms. If you do not accept them, please do not submit a TV for repair.

1. Who we are

Jerry TV Repair is an independent TV repair workshop based in Petaling Jaya, Selangor, Malaysia. We repair LED, LCD, QLED and OLED televisions. We are not an authorised service centre for any manufacturer unless explicitly stated in writing.

2. Diagnosis & quotes

Every repair begins with a diagnosis. The diagnosis fee is RM 50–80 depending on TV size and access, and covers inspection and a written explanation of the fault.

• If you approve the repair, the diagnosis fee is adjusted against your final bill.
• If you do not approve the repair, the diagnosis fee remains payable, along with any pickup or delivery charges already incurred.
• Quotes on WhatsApp before inspection are ranges, not final prices — the exact cause can only be confirmed after we inspect the TV.

3. Repair approval

No repair work begins without your written approval of the quote. Approval is given by WhatsApp, email or in person.

If a new fault is discovered once the TV is opened, we will pause, explain the situation and issue a revised quote. You are free to decline the revised quote and pay only for the diagnosis and any parts already ordered.

4. Warranty

Repairs carry a 1-month warranty on specific parts we supply. The warranty applies only to the specific parts we replaced and only for manufacturing defects in those parts.

The warranty does not cover:

• New physical damage, cracked panels, or liquid damage after the repair.
• Power surges, lightning, or voltage fluctuations.
• Faults unrelated to the part we replaced.
• Tampering, or repair attempts by a third party after our repair.

Full warranty terms are on our warranty page.

5. Pickup & delivery

Pickup and delivery is available in selected KL and Selangor areas. Availability is confirmed by postcode before booking.

• The repair price is the same whether you drop off or choose pickup.
• The pickup and delivery fee is separate and is quoted by zone before collection.
• The fee applies even if you later decline the repair, because the transport has already been carried out.

6. Liability

We handle every TV with care. In the rare event of damage caused by us during handling or repair, our liability is limited to the repair of that damage or the current market value of the TV, whichever is lower.

We are not liable for:

• Pre-existing faults not covered by the approved quote.
• Data, settings or accounts on smart TVs (please sign out of personal accounts before handing over the TV).
• Delays caused by part availability, courier delays or events outside our control.
• Any loss of income or consequential loss.

7. Uncollected TVs

We ask that repaired TVs are collected within 14 days of being notified as ready. After this period, a storage fee of RM 10 per day may apply.

If a TV remains uncollected for 90 days after we notify you that it is ready, we may dispose of it to recover our costs, after making reasonable attempts to contact you at the phone number and email on file.

8. Governing law

These terms are governed by the laws of Malaysia. Any dispute will first be handled directly between us, in good faith, before any formal proceedings.

Your rights under the Malaysian Consumer Protection Act 1999 are not affected by these terms.

9. Contact

For any question about these terms, contact us: