Contact Jerry TV Repair — Get a Written Quote
Send us your TV model, area, and what it is doing. A technician replies on WhatsApp within minutes during the day — usually faster than email. No call-centre queue, no online form trap.
Open 24 hours, 7 days a week · Petaling Jaya workshop · KL & Selangor coverage
Send Us Your TV Details
Six quick fields — we use these to confirm the likely cause, the parts required, and a written price range before booking. If you are unsure about any field, leave it or say “Not sure”.
Contact Questions — Quick Answers
Common questions before you send an enquiry or drop off a TV.
What should I send with my enquiry?
The TV brand and model number, screen size, your area or postcode, and a photo or short video of the fault. If the TV will not turn on, a photo of the back sticker and the standby light is enough to start. This lets us give a realistic price range before you book.
How fast will I get a reply?
WhatsApp messages are typically answered within minutes during the day. Email enquiries are usually replied to within a few hours. The workshop is open 24 hours, 7 days a week, so there is almost always someone available to respond.
Can I drop off without booking first?
Yes, but we recommend messaging first so we can confirm a technician is available and give you a short drop-off window. It also means we can check part availability for your model before you drive over.
Do you collect from my home or office?
Pickup is available in most of KL and Selangor. Send your postcode on WhatsApp and we will confirm pickup availability and the transport fee before collection. Drop-off at our Petaling Jaya workshop is always available and free.
Is the enquiry form the fastest way to reach you?
WhatsApp is faster because you can send photos and videos directly. The form is the best option if you prefer to write everything down in one message, or if you are contacting outside WhatsApp hours and want a written record of the fault.
Is my information kept private?
Yes. We use your details only to respond to this enquiry. We do not sell data or add you to marketing lists. See our Privacy Policy for how we handle personal data under Malaysia’s PDPA 2010.
Prefer to Skip the Form?
The form is one route. These work just as well — and WhatsApp is usually faster.
WhatsApp Us
The fastest way. Send a photo or short video of the fault, plus your TV model and area. Usually answered within minutes.
Open WhatsAppCall Us
Prefer voice? Call +60 11-6376 1618. If we are on another line, leave a message and we will call back.
Call NowBook Pickup
Cannot drive the TV to Petaling Jaya? We can collect from your home or office across KL and Selangor.
Pickup DetailsTell Us What Your TV Is Doing
Send the model number, a photo of the screen, and your area. We will confirm whether it is repairable, what the likely cost range is, and the next available slot.