Privacy Policy — Jerry TV Repair
This policy explains what personal data we collect through this website and our repair service, why we collect it, and how we handle it under Malaysia’s Personal Data Protection Act 2010 (PDPA).
This Privacy Policy applies to tvrepair.my and to personal data submitted through our contact form, WhatsApp, phone or email in connection with a TV repair enquiry in Kuala Lumpur, Selangor and the Klang Valley.
1. Who we are
Jerry TV Repair is an independent TV repair workshop based in Petaling Jaya, Selangor, Malaysia. We repair LED, LCD, QLED and OLED televisions for homes, offices, homestays and small businesses across Kuala Lumpur and Selangor. We are not an authorised manufacturer service centre unless explicitly stated.
For privacy matters, you can contact us at support@tvrepair.my or +60 11-6376 1618.
2. Personal data we collect
We only ask for data we need to respond to your enquiry and arrange a repair. Through the contact form, we may collect:
| Data | Why we need it |
|---|---|
| Your name | To address you and identify your enquiry. |
| Phone / WhatsApp number | To reply quickly, confirm details, and arrange pickup or drop-off. |
| Email address | To send a written confirmation and, if needed, a quote or warranty record. |
| Service area or address | To confirm whether pickup or drop-off is available in your area. |
| Service needed | To route your enquiry to the right repair category. |
| Message / fault description | To understand the TV fault and give a realistic response. |
| Consent record | To keep a record that you agreed to be contacted about your enquiry. |
We do not collect payment card details through this website. If you contact us by WhatsApp, phone or email, we receive the details you choose to share in that conversation. If you use our pickup and delivery service, we may also record the pickup address and delivery address so we can complete the job.
3. How we collect it
- Contact form: when you submit an enquiry on our Contact page.
- Direct contact: when you WhatsApp, call or email us about a TV fault.
- Pickup and delivery: when you share an address or postcode for collection.
- Essential website cookies: WordPress and Contact Form 7 may use cookies for basic site and form security.
4. Why we use your data
We use your personal data only for purposes connected to your enquiry and our repair service:
- To respond to your enquiry and confirm the likely fault.
- To provide a written price range or quote before work begins.
- To arrange drop-off, pickup or delivery.
- To keep warranty and repair records where applicable.
- To meet legal, tax or accounting obligations.
- To protect our website and forms from spam or misuse.
We do not use your data for unrelated marketing, and we do not sell your personal data.
5. Who we share data with
We do not sell or rent personal data. We may share limited data with:
- Service providers who host the website, deliver email, or provide technical support — only as needed to run the site and respond to enquiries.
- Google Maps, where a map is embedded on our Contact or About page. Google may receive technical data such as your IP address when the map loads.
- Courier or transport partners for pickup and delivery jobs, limited to name, address and phone number.
- Professional advisers or authorities, where required by law or to protect our legal rights.
Some service providers may process data outside Malaysia. Where that happens, we take reasonable steps to ensure your data receives appropriate protection.
6. How long we keep data
We keep personal data only as long as necessary for the purpose it was collected, including any warranty, accounting or legal requirements. When it is no longer needed, we delete or anonymise it.
7. Security
We use reasonable technical and organisational measures to protect personal data, including restricted access to enquiry records and secure email handling. No method of transmission or storage is completely secure, but we take privacy seriously and review our practices as needed.
8. Your rights under the PDPA
Subject to the PDPA and applicable exceptions, you may:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Withdraw consent for future contact or processing.
- Ask us to limit or stop certain processing.
- Ask questions about how your data is handled.
To make a request, email support@tvrepair.my. We may need to verify your identity before acting. Withdrawing consent may mean we cannot continue responding to your enquiry or honour a warranty record.
9. Cookies and third-party embeds
This website may use essential cookies from WordPress and Contact Form 7 to keep the site working and protect forms. We do not use advertising cookies on this site.
If a Google Maps embed is shown on our Contact or About page, Google may set cookies or receive technical data when the map loads. We do not control Google’s cookies; please refer to Google’s privacy policy for details.
If we add analytics or other non-essential cookies in future, we will update this policy and, where required, ask for consent.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top shows the latest version.
11. Contact us
For any privacy question, access request, correction request or complaint, contact us:
Jerry TV Repair — Privacy Contact
Email: support@tvrepair.my
Phone / WhatsApp: +60 11-6376 1618
Workshop: Near Y & J Motorsport, 5-6 G, Jalan PJS 2, Taman Medan Petaling Jaya, Selangor, 46000
Hours: Open 24 hours, 7 days a week
We will respond to privacy requests within a reasonable period and in line with the PDPA.
Questions About Your Data?
Email us or send a WhatsApp message. We will explain what we hold and how it is used.